EndNote Online (Web): Troubleshooting

Our EndNote: Cite While You Write guide's FAQ page has answers to our most frequently asked questions about using EndNote in conjunction with Word. 

I can't login to EndNote online

Have you created an account?

• Your institutional login (DS account) won't work with EndNote online. You need to create an account using your Strathclyde email address and a password.

Does the login box reappear?

• Try refresh on your browser as you may have been logged in anyway.

I need to create a bibliography as well as a reference list.

A bibliography is a list of everything you have read when preparing your paper. A reference list is everything you have cited in your paper.

• You can generate a bibliography from EndNote online.
• Choose Format -> Bibliography. Choose the folder with the references you need from the drop down menu. Choose the Bibliographic Style then the File Format (RTF). You can save or preview the file. Copy and paste the information into your Word document.

Setting up an EndNote online (web) account allows you to synchronise your desktop library with your online library and take it with you wherever you have an Internet connection. However, you can only synchronise ONE EndNote Desktop library with ONE EndNote online library.

If you have several EndNote libraries we recommend merging them into one master library and using the Groups feature to organise your references. 

The synching takes place in EndNote desktop. 

Duplicates?

If you find that your references and groups have been duplicated after syncing you can deduplicate as follows:

• In EndNote online (web) go to the Organize tab
• Click on Find Duplicates
• Delete as appropriate
• Empty your Trash folder
• Go back to EndNote and click on the Sync icon again