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Library eResources LibGuide: eResources Status

General access and support information regarding the library's electronic resources (eBooks, eJournals and databases).

Overview

This page provides information and updates on any known access problems or planned maintenance affecting our library electronic resources (eBooks, eJournals and databases).  For information on the status of IT systems and services, please follow the below link to the IT Service Status page.

If you experience any problems using our library electronic resources, please first check the list below to see if this is a known issue.  If the problem is not listed here, please report the issue to the Enquiry Desk using the contact details provided below.  For general help using our library electronic resources, please contact the Enquiry Desk, or browse our LibGuides for subject specific and How To... guides.  

Ongoing Library eResource issues

Details of any ongoing issues or planned maintenance.

Dates are in format dd-mm-yyyy.

eResource (provider) Details of problem Date raised
SCHEDULED MAINTENANCE SCHEDULED MAINTENANCE: Work will be taking place on Tuesday 27th October at 7.30am which may affect login and access to library eResources.  It is expected that downtime will be minimal. We apologise for any interruption. 27-10-2020
ProQuest SCHEDULED MAINTENANCE: ProQuest will be conducting scheduled maintenance to enhance the functionality and security of their products on Sunday 25th October 2020 from 2am - 3am UK time.  My Research and Citations will be unavailable during this time. SCHEDULED MAINTENANCE 25-10-2020
Sage Business Cases We are aware of problems affecting video content in Sage Business Cases when using Internet Explorer browser. This has been reported to Sage for investigation. In the meantime, please use a different browser. 23-09-2020
ACM Digital Library Please note that the Find it@Strathclyde button is not working correctly on the ACM Digital Library site.  This has been reported to ACM. 24-08-2020
Dawsonera eBooks Following the sad news that Bertram Books (including Dawson Books) has fallen into administration, the Dawsonera eBooks platform is no longer available as of 31st July 2020. The majority of our Dawson eBook titles are now available on the VLeBooks platform. Library staff are working with Askews & Holts to investigate restoring access to a small number of remaining titles.  13-07-2020 [updated 09-09-2020]
Sustainable Organization Library Sustainable Organization Library titles have moved from the Ingenta platform to Taylor & Francis eBooks.  Please search on Taylor & Francis eBooks to find Sustainable Organization Library titles. We are aware that some Sustainable Organization Library titles are missing from the Taylor & Francis platform and we are working with Taylor & Francis to address this, and to update the links in SUPrimo and other library records.  30-04-2020
De Gruyter De Gruyter are working on fixing performance issues on the new degruyter.com platform.  The latest updates from De Gruyter can be viewed on the news section of their site at https://www.degruyter.com/news . 25-03-2020 last updated 06-04-2020
Brill Reference Works and Brill Primary Sources Off-campus users using the institutional login to sign in to resources on the Brill Reference Works and Brill Primary Sources platform are currently seeing an error message.  Please use records in Primo (or A-Z where available) to access the following resources:
Hague Academy Collected Courses Online; The Hague academy Centre for studies and research in international law and international relations; Recueil des cours = Collected courses of the Hague Academy of International Law; The Hague Academy - The Law Books of the Academy (or Special Editions); The Hague Academy workshop series; United Nations Convention on the Law of the Sea; International maritime boundaries records; U.S. Intelligence on Europe, 1945-1995; U.S. Intelligence on Asia, 1945-1991 database records.
05-02-2020
Who Was Who (Oxford University Press) SUPrimo 'Reference Entries' type records for 'Who Was Who' content return Page Not Found error.  This has been reported to provider.  Where these records contain broken links, the resource can instead be accessed via the Who's Who and Who Was Who SUPrimo 'database' record or the A-Z Database record. last updated 16-12-2019
IOP Science platform (Institute of Physics) Web browsers currently display a security warning on the IOP Science platform, warning that parts of the page (such as image) may not be secure. The warning appears when users are authenticated on the site. The error is due to the branding and logo images; however the site connection is secure. For further information on the security of the site please see https://iopscience.iop.org/page/change-from-http-to-https . 15-09-2019

Last updated 23-10-2020

Recently resolved Library eResource issues

Details of issues resolved within past month.

Dates are in format dd-mm-yyyy.

eResource (provider) Details of problem                                                                                             Date Resolved
Oxford University Press eBooks and Databases The problem affecting the Institutional Sign In on Oxford University Press eBook and database eResources has now been fixed by OUP.  Access is now working as normal via SUPrimo records, A-Z records, and for users going directly to the eResources and using the Institutional Sign In. 13-10-2020
IEEE Xplore IEEE were conducting maintenance on the IEEE Xplore platform. Access on the site is working as normal. 09-10-2020
Taylor & Francis eBooks We were previously experiencing a problem with certain titles on Taylor and Francis eBooks appearing as 'not found' on the site. Taylor & Francis believe the problem has now been fixed; however if you come across any eBooks showing 'Error 404: Sorry, we can't seem to find the page you're looking for', please report this to the library. 08-10-2020
EBSCO eBooks and databases The issue affecting multiple EBSCO products (including EBSCO eBooks and EBSCO Research Databases) showing slow response or timeouts has been resolved by EBSCO. 22-09-2020
SpringerNature eJournals and eBooks The problem affecting PDF download of SpringerNature article and eBook content when using Chrome browser (downloaded PDF displaying first page only and not full content) has now been fixed. 22-09-2020

Last updated  13-10-2020

IT Service Status

For status information on IT Systems and Services, please check the IT Service Status webpage.

Get Help or Report an Issue

If you require help using any of our library electronic resources, or come across any access, downtime or technical issues with these resources which are not listed on this page, please let us know at the Library Enquiry Desk.

  • Email: help@strath.ac.uk
  • Telephone: 0141 548 4444
  • In person: The main Information Services Enquiry desk is on Level 3 of the Library. We also have enquiry points on Levels 4 and 5.
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