Library eResources stands for Library Electronic Resources. This term refers to the eBooks, eJournals and electronic databases within the Library's collections. The eResources Status page provides information and updates on any known access problems or planned maintenance affecting our Library eResources.
For details on the status of IT systems and services, please visit the IT Service Status webpage instead.
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eResource (provider) |
Details of problem |
Date raised |
|---|---|---|
| BMJ Journals | Some links to BMJ Journals are currently returning an error message. If you get an error page, please go to https://journals.enviousdigital.co.uk/our-journals/ and browse to the journal that you need. Use the Log in via Institution option to sign in as a Strathclyde user. | 5th December 2025 |
| Oxford University Press eResources |
Various Oxford University Press (OUP) eResources are currently experiencing a problem with the cookie bar continuing display even after users have selected a Cookies Preference. OUP are discussing the behaviour with their technology partners, but cannot give a timeline for when this will be fixed. If you hit this problem, please use the following alternative links to access our different OUP eResource products. Once on the site, search for the content you need.
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21st November 2025 |
| Emerald articles | Emerald changed their website in 2025. There have been several problems on the new site. Many of these problems have been fixed. There are some ongoing issues, particular with SUPrimo article records in some collections. If a SUPrimo article record leads to an error webpage, please try searching for the content on the site instead, or accessing through the journal record. | 10th November 2025 |
| Bloomsbury Professional Online eBook Collection | The ‘My Services’ page on the Bloomsbury Professional Online site is currently displaying titles that Strathclyde do not have access to. We have reported this to Bloomsbury. | 3rd October 2025 |
| EndNote Online | Some users have been experiencing intermittent errors accessing EndNote Online and using Cite While You Right in Word. We have reported the problems to the provider. | 19th September 2025 |
| ProQuest Ebook Central | There is a problem with the chapter Download PDF option in ProQuest Ebooks from the publisher IGI Global, using the links that appear next to the chapters in the Table of Contents). This has been reported to ProQuest. Read Online works successfully. As a workaround, to download chapter PDFs users can open the chapter in Read Online mode, select the Book Details icon in the menu bar, select ‘Switch to PDF’, and then select the ‘Chapter Download’ icon from the menu options. | 22nd May 2025 |
| STAX | There are currently intermittent issues accessing the STAX service, including slow response time, and blank pages loading. Refreshing the page may help. All theses can be searched for on SUPrimo, you may wish to save or favourite any you are interested in, in order to access when Stax is available. The supplier has been notified and is working on a solution. | 17th April 2025 (updated 5th June 2025) |
| Pharmaceutical Journal | There is currently a problem with access to Pharmaceutical Journal. Strathclyde members are not getting access to all full text article content that we would expect. The issue has been reported to the publisher. While this problem is ongoing, if you need help accessing an article from PJ, please contact the library serials team at lib.acquisitions@strath.ac.uk . | 5th March 2025 |
| International Human Rights Reports | There is currently a problem with authentication when trying to sign into International Human Rights Reports. Please use the link from SUPrimo if you encounter difficulties. | 5th March 2025 |
| ASME Journals | There is currently a problem with access to ASME journals. Access to current journals (2000 onwards) is now working, but there are still problems with access to journal content older than 2000. The problems have been reported to the provider |
12th February 2025 (Updated 3rd March 2025) |
|
Westlaw (Thomson Reuters) |
Some users are seeing a "Your profile contains no valid registration keys" error message when trying to sign in to Westlaw. The problem is not affecting all users. If you see this error message please contact Information Services so that we can report the problem to Thomson Reuters. |
12th November 2024 |
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Many users are seeing a Stale Request error message when trying to access Mendeley using the organisational sign in option. The problem is also affecting other Universities. Although the product offers an organisational sign in option for University members, University of Strathclyde do not have any subscription or access arrangement to Mendeley. Elsevier/Mendeley support are aware of and are investigating the issue. Unfortunately, the problem cannot be fixed by the library. We can offer two workaround suggestions:
Please see our 'Mendeley sign-in problems July 2024' document for instructions on these options. |
24th July 2024 [updated 23rd June 2025] |
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Wiley Online Library |
Users may be unable to register or sign in individual accounts if attempting to access Wiley journals via Browzine. Access to the article content will still be possible with institutional login only. Wiley are investigating this problem. While this issue is ongoing, if you need to also sign in using an individual account, please access Wiley articles and journals via SUPrimo records. |
19th July 2024 |
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It is not currently possible for SUPrimo journal and article records to link directly to content on the ASTM Compass platform. Please access ASTM Compass using the A-Z database record or SUPrimo database record and search for the content you require. We are continuing to discuss with our provider whether direct linking to the ASTM site from catalogue records can be supported. |
8th August 2021 (last updated 16th May 2024) |
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We are currently experiencing a problem with article level linking to RSC journal articles from SUPrimo records. If article records link you to the journal homepage, please search for the article you require on the RSC platform. |
24th April 2024 |
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Liverpool University Press eBooks (Oxford University Press) |
We have contacted Oxford University Press regarding problems with access to a number of eBook titles on the Liverpool Scholarship Online area of the Oxford Academic site. Apologies for the inconvenience. |
9th April 2024 |
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Following changes to the journal site and delivery system, it is not currently possible for us to access this journal. The Library have repeatedly asked the publisher to implement a suitable access method for University customers. |
21st November 2023 (last updated 27th June 2024) |
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ETHoS and British Library Sounds (British Library) |
British Library online services (including ETHoS and British Library Sounds) are currently unavailable. Please see the British Library Cyber-attack update webpage for the latest updates on this situation. |
30th October 2023 (last updated 1st August 2024) |
Last updated: 5th December 2025
|
eResource (provider) |
Details of problem |
Date fixed |
|---|---|---|
| VLeBooks (Browns) | There were intermittent faults affecting VLeBooks on 26th November 2025. We did not receive a formal communication that the issues have all been resolved, but to the best of our knowledge the site is now working as normal. If you experience any problems accessing VLeBooks please let us know. | 28th November 2025 |
| Cloudflare |
The recent Cloudflare problems impacted multiple different websites, including various eResource sites. Please see the Cloudflare System Status page for ongoing information and updates. |
28th November 2025 |
| British Online Archives eResources | There was a problem with downloading content on British Online Archive eResources. BOA have now fixed this problem. Downloading functionality is now working as normal. | 24th November 2025 |
| Bloomsbury eResources | We are were experiencing error messages when trying to access all Bloomsbury eResources. The issues have now been fixed by Bloomsbury, and access is working as normal. | 13th November 2025 |
| Passport (Euromonitor) | There was a problem with access to Passport Sustainability content. This has now been fixed by the provider. | 7th November 2025 |
| Various eResource sites | There were problems affecting a number of different publisher eResource sites on Monday 20th October including Taylor & Francis, Elsevier, EBSCOhost and JSTOR. Various sites were showing error messages such as 'Bad Gateway', Outage errors, and 400 errors or similar when users tried to access content. We believe these widespread problems have now been resolved. | 20th October 2025 |
| Wiley Online Library | The Wiley platform was temporarily unavailable. This has now been resolved. | 14th October 2025 |
| Cambridge University Press | There was a problem with the Cambridge Core platform loading slowly, which was leading to timeout errors. This has now been resolved by the provider. | 3rd October 2025 |
Last updated: 28th November 2025
