This page provides information and updates on any known access problems or planned maintenance affecting our library electronic resources (eBooks, eJournals and databases). For information on the status of IT systems and services, please follow the below link to the IT Service Status page.
If you experience any problems using our library electronic resources, please first check the list below to see if this is a known issue. If the problem is not listed here, please report the issue to the Information Services' helpdesk using the contact details provided below. For general help using our library electronic resources, please contact the helpdesk, or browse our LibGuides for subject specific and How To... guides.
| eResource (provider) | Details of problem | Date raised |
|---|---|---|
| Factiva (Dow Jones) | Downloading on Factiva is currently restricted to 1 document at a time. We are currently discussing this restriction with the provider. | 22-04-2024 |
| Liverpool University Press eBooks (Oxford University Press) | We have contacted Oxford University Press regarding problems with access to a number of eBook titles on the Liverpool Scholarship Online area of the Oxford Academic site. Apologies for the inconvenience. | 09-04-2024 |
| ETHoS | All British Library services (including ETHoS) are currently unavailable, following a major technology outage. Please see the British Library blog for the latest updates on this situation. | 30-10-2023 |
| De Gruyter journals | We are currently experiencing problems affecting link to De Gruyter journals and articles from SUPrimo records. To access De Gruyter content please go to the De Gruyter Online website and search or browse for the content you require. | 03-08-2023 |
| Karger and AIP journals | We are aware that there is are problem currently affecting linking from Karger and AIP journal and article records in SUPrimo. Links may lead to the site homepages rather than to the specific content. Our record provider is aware of this and working to address these technical issues however they cannot provide a timeframe yet for when the problems will be fixed. | 26-05-2023 |
| Royal Society of Chemistry Journals | We are currently experiencing a problem with article level linking to RSC journal articles from SUPrimo records. If article records link you to the journal homepage, please search for the article you require on the RSC platform. | 24-04-2023 |
| Bristol University Press/Policy Press site | When users are Shibboleth authenticated on the Bristol UP/Policy Press platform, the Find it@Strathclyde button appears as expected next to citations in the References section of articles. With other authentication methods, the Find it@Strathclyde button is not displaying. This problem has been reported to the publisher. | 13-06-2022 |
| ASTM Compass |
ASTM upgraded their ASTM Compass platform in August. Access via SUPrimo Library Catalogue records was affected by the upgrade and we are working with the publisher to fix these problems. While this issue is ongoing, please access this eResource using the ASTM Compass A-Z database list record or the ASTM Compass SUPrimo 'database' record. Apologies for the inconvenience. |
08-08-2021 [last updated 22-09-2021] |
| British Standards Online | There is a known issue affecting British Standards Institute (BSI) records in SUPrimo. The catalogue may also contain records for Standard we do not have access to. If the link from a SUPrimo record returns an error, please access British Standards Online via the A-Z databases list record, and search for the Standard you require. | 29-06-2021 [last updated 11-02-2022] |
Last updated 24-04-2024
| eResource (provider) | Details of problem | Date Resolved |
| Cambridge University Press eJournals | We recently experienced problems affecting our current subscription access to Cambridge University Press eJournals, including access to FirstView articles. Access has now been restored. | 24-04-2024 |
| Sage Videos and Sage Business Cases | We were experiencing problems which were affecting links to some Sage content from SUPrimo records. The publisher has fixed the problem and access is now working as normal. | 18-04-2024 |
| Architects' Journal and AJ Buildings Library (EMAP) | We were experiencing problems with access to Architects' Journal and AJ Buildings Library (AJBL) on the EAMP website. The publisher has fixed the problem and access is now working as normal. | 03-04-2024 |
| Newsbank [Readex] eResources | Users were previously seeing an 'Internal Server Error' message when attempting to access our Newsbank/Readex databases from SUPrimo and A-Z records. The publisher has now fixed the problem and access is now working as normal. | 26-03-2024 |
| Bloomsbury | There was an issue affecting the Bloomsbury site, causing titles to be inaccessible for the majority of customers. This has now been resolved and access should be working as normal. | 12-03-2024 |
| Oxford University Press eJournals | Scottish Universities recently experienced problems with access to Oxford University Press eJournals. This has now resolved. Access to OUP journals should now be working as normal. | 06-03-2024 |
| AM resources | We recently experienced problems with Shibboleth authentication (UK Access Management Federation sign in option) on AM. Access should now be working as normal. | 14-02-2024 |
| Translation Studies Bibliography | We were experiencing problems with access to Translation Studies Bibliography. These issues have now been resolved by the publisher. | 23-02-2024 |
Last updated 24-04-2024
For status information on IT Systems and Services, please check the IT Service Status webpage.
If you require help using any of our library electronic resources, or come across any access, downtime or technical issues with these resources which are not listed on this page, please let us know at the Information Services’ helpdesk.
Additional contact information including service opening hours can be found via our Contact Us webpage.