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Library eResources LibGuide: eResources Status

General access and support information regarding the library's electronic resources (eBooks, eJournals and databases).

Overview

This page provides information and updates on any known access problems or planned maintenance affecting our library electronic resources (eBooks, eJournals and databases).  For information on the status of IT systems and services, please follow the below link to the IT Service Status page.

If you experience any problems using our library electronic resources, please first check the list below to see if this is a known issue.  If the problem is not listed here, please report the issue to the Enquiry Desk using the contact details provided below.  For general help using our library electronic resources, please contact the Enquiry Desk, or browse our LibGuides for subject specific and How To... guides.  

Ongoing Library eResource issues

Details of ongoing library electronic resource issues and any planned maintenance

Dates are in format dd-mm-yyyy.

eResource (provider) Details of problem Date raised
Taylor and Francis Online SCHEDULED MAINTENANCE: Taylor and Francis will be performing scheduled site maintenance on their Taylor & Francis Online (the eJournal site) on 28th July 2021, 07:00 – 15:00 UK time. Users will still be able to search, browse and read articles but registration, purchasing, token activation, ePrints, and account administration services will be temporarily suspended. SCHEDULED MAINTENANCE 28-07-2021
Wiley Online Library There is currently a problem on Wiley Online Library with some content returning an error when you try to open full text PDF content.  This has been reported to Wiley. 26-07-2021
WARC If users attempt to go through the Sign In option and then select the institutional sign in option from WARC, this returns an error.  We have reported this to WARC. Please access WARC via the A-Z database record or SUPrimo database record. 29-06-2021
British Standards Online There is a known issue affecting British Standards Institute (BSI) records in SUPrimo.  If the link from a SUPrimo record returns an error, please access British Standards Online via the A-Z databases list record, and search for the Standard you require. 29-06-2021
GaleCengage journal and article records We are experiencing a problem with missing catalogue records in relation to journals and articles on the Gale Academic OneFile and Gale Business Insights Global databases.  If you are struggling to find journal and article records for content within these databases, please access the databases via the A-Z database records. 21-06-2021
JSTOR articles There is currently a problem affecting SUPrimo record links to many articles on JSTOR.  The problem does not affect all article links, but does affect a large number.  This is currently being investigated by the company who provide the article records. If you experience a problem with linking from SUPrimo to an article on JSTOR, please search in SUPrimo for the journal record and then browse to the required article. 26-05-2021
Allen Press eJournals We are currently undertaking work on the 'Sign in via your institution’ option for Allen Press eJournals, affecting the titles 'Mobilization', 'Human Organization' and 'Harvard Educational Review'. In the meantime, if you need to access these eJournals please access them via the records in SUPrimo. 21-05-2021
Wiley Online Library We are currently experiencing problems with the Institutional (Shibboleth) login on Wiley Online Library. When users search for and select University of Strathclyde, they are not being taken to our institutional login page. This has been reported to the publisher.  In the meantime, if you are experiencing problems accessing Wiley Online Library, please use this alternative URL for access (entering DS login if prompted to do so) https://login.proxy.lib.strath.ac.uk/login?url=https://onlinelibrary.wiley.com/  . 06-04-2021 last updated 20-05-2021
Brill Reference Works and Primary Sources If off-campus users go directly to Brill Reference Works or Brill Primary Sources and use the 'institutional Login option, the Where Are You From page is displaying as 'not secure' in Firefox or Edge browsers. This has been reported to Brill.  As a workaround, users can either use Chrome browser, or can access our Brill content on these platforms via the SUPrimo catalogue records for the specific titles, which allow off-campus access via a different authentication method. 03-12-2020
ACM Digital Library Please note that the Find it@Strathclyde button is not working correctly on the ACM Digital Library site.  This has been reported to ACM. 24-08-2020
Sustainable Organization Library Sustainable Organization Library titles have moved from the Ingenta platform to Taylor & Francis eBooks.  Please search on Taylor & Francis eBooks to find Sustainable Organization Library titles. We are aware that some Sustainable Organization Library titles are missing from the Taylor & Francis platform and we are working with Taylor & Francis to address this, and to update the links in SUPrimo and other library records.  30-04-2020
Who Was Who (Oxford University Press) SUPrimo 'Reference Entries' type records for 'Who Was Who' content return Page Not Found error.  This has been reported to provider.  Where these records contain broken links, the resource can instead be accessed via the Who's Who and Who Was Who SUPrimo 'database' record or the A-Z Database record. last updated 16-12-2019

Last updated 26-07-2021

Recently resolved Library eResource issues

Details of issues resolved within past month.

Dates are in format dd-mm-yyyy.

eResource (provider) Details of problem                                                                                             Date Resolved
Elsevier ScienceDirect eJournals and eBooks  Access to ScienceDirect is now restored.   Apologies for the inconvenience 15/07/2021
ACM Digital Library The access block to ACM Digital Library has now been lifted. Apologies for the inconvenience. 14-06-2021
EBSCO databases EBSCO Customer Support has received reports of an issue with Authentication errors for OpenAthens/Shibboleth/Single Sign On. EBSCO's engineering teams have confirmed the issue is now resolved. Please see EBSCO's Incident Report page for further information. 14-06-2021
VLeBooks (Askews & Holts) We recently experienced problems with users getting error messages when trying to access eBooks on VLeBooks, such as "There was an error acquiring a licence. Please try again" or "Acquiring Licence please wait". Askews & Holts have now confirmed that this problem is fully resolved. 08-06-2021
American Chemical Society Access to American Chemical Society journals has been restored and is working as normal.  Apologies for the inconvenience. 27-05-2021
American Physical Society Access to American Physical Society journals has been restored.  Apologies for the inconvenience. 25-05-2021
EBSCOhost articles Links to articles on EBSCOhost databases via SUPrimo records were previously returning an error 'We are unable to validate your login credentials...[Authentication Error Code 103]'. This problem has now been resolved. 20-05-2021

Last updated  15-07-2021

IT Service Status

For status information on IT Systems and Services, please check the IT Service Status webpage.

Get Help or Report an Issue

If you require help using any of our library electronic resources, or come across any access, downtime or technical issues with these resources which are not listed on this page, please let us know at the Library Enquiry Desk.

  • Email: help@strath.ac.uk
  • Telephone: 0141 548 4444
  • In person: The main Information Services Enquiry desk is on Level 3 of the Library. We also have enquiry points on Levels 4 and 5.
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