Library eResources stands for Library Electronic Resources. We use this term to refer to the eBooks, eJournals and electronic databases within the Library's collections. The eResources Status page provides information and updates on any known access problems or planned maintenance affecting our Library eResources.
For information on the status of IT systems and services, please visit the IT Service Status page instead.
| eResource (provider) | Details of problem | Date raised |
|---|---|---|
| Public Information Online (Dandy Booksellers) | Dandy Booksellers are currently experiencing issues with their web hosting provider, affecting access to Public Information Online. The provider is working to resolve the issue as quickly as possible. | 2nd September 2024 |
| Mendeley |
Many users are seeing a Stale Request error message when trying to access Mendeley. Strathclyde do not have a subscription to Mendeley, but we know that the problem is also affecting other Universities. Elsevier/Mendeley support are aware of and are investigating the issue. In the meantime, you may wish to try the following workaround suggestions. These have enabled access for some (but not all) users:
Please see our 'Mendeley sign-in problems July 2024' document for instructions on these options. |
24th July 2024 |
| Wiley Online Library | Users may be unable to register or sign in individual accounts if attempting to access Wiley journals via Browzine. Access to the article content will still be possible with institutional login only. Wiley are investigating this problem. While this issue is ongoing, if you need to also sign in using an individual account, please access Wiley articles and journals via SUPrimo records. | 19th July 2024 |
| ASTM Compass | It is not currently possible for SUPrimo journal and article records to link directly to content on the ASTM Compass platform. Please access ASTM Compass using the A-Z database record or SUPrimo database record and search for the content you require. We are continuing to discuss with our provider whether direct linking to the ASTM site from catalogue records can be supported. | 8th August 2021 (last updated 16th May 2024) |
| Royal Society of Chemistry Journals | We are currently experiencing a problem with article level linking to RSC journal articles from SUPrimo records. If article records link you to the journal homepage, please search for the article you require on the RSC platform. | 24th April 2024 |
| AM resources | There is currently a problem affecting the UK Access Management Federation (Shibboleth) login option across AM eResource sites. Please access AM resources using our records in the A to Z or SUPrimo. Access is working as normal via these records. | 15th April 2024 |
| Liverpool University Press eBooks (Oxford University Press) | We have contacted Oxford University Press regarding problems with access to a number of eBook titles on the Liverpool Scholarship Online area of the Oxford Academic site. Apologies for the inconvenience. | 9th April 2024 |
| Journal of Mediation Theory and Practice | Following changes to the journal site and delivery system, it is not currently possible for us to access this journal. The library are trying to get the publisher to fix these problems. | 21st November 2023 |
| ETHoS and British Library Sounds (British Library) | British Library online services (including ETHoS and British Library Sounds) are currently unavailable. Please see the British Library Cyber-attack update webpage for the latest updates on this situation. | 30th October 2023 (last updated 1st August 2024) |
| De Gruyter journals | We are currently experiencing problems affecting link to De Gruyter journals and articles from SUPrimo records. To access De Gruyter content please go to the De Gruyter Online website and search or browse for the content you require. | 3rd August 2023 |
| Karger and AIP journals | We are aware that there is are problem currently affecting linking from Karger and AIP journal and article records in SUPrimo. Links may lead to the site homepages rather than to the specific content. Our record provider is aware of this and working to address these technical issues however they cannot provide a timeframe yet for when the problems will be fixed. | 26th May 2023 |
| Bristol University Press/Policy Press site | When users are Shibboleth authenticated on the Bristol UP/Policy Press platform, the Find it@Strathclyde button appears as expected next to citations in the References section of articles. With other authentication methods, the Find it@Strathclyde button is not displaying. This problem has been reported to the publisher. | 13th June 2022 |
| British Standards Online | There is a known issue affecting British Standards Institute (BSI) records in SUPrimo. The catalogue may also contain records for Standard we do not have access to. If the link from a SUPrimo record returns an error, please access British Standards Online via the A-Z databases list record, and search for the Standard you require. | 11th February 2022 |
Last updated 2nd September 2024
| eResource (provider) | Details of problem |
Date fixed |
| UK Parliamentary Papers (ProQuest) | Access to UK Parliamentary Papers has now been restored. The database is now working as normal. | 29th July 2024 |
| ProQuest Ebook Central | Various institutions reported problems accessing ProQuest Ebook Central on Friday. These problems have now been fixed by the provider. | 22nd July 2024 |
Last updated: 29th July 2024
