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Library eResources Status: Home

Information on known access issues affecting the library's electronic resources.

Overview

This page provides information and updates on any known access problems or planned maintenance affecting our library electronic resources (e-books, e-journals and databases).  For information on the status of IT systems and services, please follow the below link to the IT Service Status page.

If you experience any problems using our library electronic resources, please first check the list below to see if this is a known issue.  If the problem is not listed here, please report the issue to the Enquiry Desk using the contact details provided below.  For general help using our library electronic resources, please contact the Enquiry Desk, or browse our LibGuides for subject specific and How To... guides.  

Ongoing Library eResource issues

Details of ongoing library electronic resource issues and any planned maintenance.

Dates are in format dd-mm-yyyy.

Electronic Resource and Provider Description of issue Date reported Status
LibGuides SCHEDULED MAINTENANCE: Server maintenance is planned for LibGuides in all regions on Wednesday, December 26, 2018, which may cause brief downtime (no more than 15 minutes in the worst case) for a subset of our customers.   scheduled maintenance 26-12-2018
Ebook Central from ProQuest  SCHEDULED MAINTENANCETo ensure the ebook platform remains updated and secure, ProQuest will be performing maintenance on Ebook Central in January 2019. 5th January 5pm - 7pm UK time ; 20th January 3am - 11am UK time.   scheduled maintenance 05-01-2019 and 20-01-2019
'Immigration Appeal Reports' and 'Session Cases Archive' Are now available on the JustisOne platform and not on the old Justis Platform. Please now use 'JustisOne' links in A-Z and SUPrimo to access these resources.
Set-up work is still ongoing oin the new platform, so please let us know if you hit any problems.
12-11-2018 work ongoing
American National Biography Online and Oxford Dictionary of National Biography There are a number of broken 'help' links on these two platforms.  These have been reported to the publisher.  To access the help webpage for this database, please use http://www.anb.org/page/anb-help (American National Biography Online) and http://www.oxforddnb.com/page/odnb-help/oxford-dnb-help (Oxford Dictionary of National Biography). 13-09-2018 Broken links reported to publisher.

Last updated 11-12-2018

Recently resolved Library eResource issues

Details of library electronic resource issues resolved within the past month.

Dates are in format dd-mm-yyyy.

Electronic Resource and Provider Details of problem                                                                                             Date Resolved
Ben Jonson Online Normal access to Ben Jonson Online has now been restored. 11-12-2018
EBSCO databases EBSCO delayed updates to title lists (stating which titles are included in databases) have been resolved.  Title lists are now updated monthly. 30-11-2018
Medline on Ovid platform Users may have been seeing an error message saying database 'is not available. All licences for 'med1' are currently in use. Please try again later. Ovid have amended our settings and problem should be fixed in the next couple of hours. 16-11-2018

Last updated 11-12-2018

IT Service Status

For status information on IT Systems and Services, please check the IT Service Status webpage.

Get Help or Report an Issue

If you require help using any of our library electronic resources, or come across any access, downtime or technical issues with these resources which are not listed on this page, please let us know at the Library Enquiry Desk.

  • Email: help@strath.ac.uk
  • Telephone: 0141 548 4444
  • In person: The main Information Services Enquiry desk is on Level 3 of the Library. We also have enquiry points on Levels 4 and 5.
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