This page provides information and updates on any known access problems or planned maintenance affecting our library electronic resources (e-books, e-journals and databases). For information on the status of IT systems and services, please follow the below link to the IT Service Status page.
If you experience any problems using our library electronic resources, please first check the list below to see if this is a known issue. If the problem is not listed here, please report the issue to the Enquiry Desk using the contact details provided below. For general help using our library electronic resources, please contact the Enquiry Desk, or browse our LibGuides for subject specific and How To... guides.
|eResource (provider)||Details of problem||Date raised|
|Westlaw||Westlaw UK moves to a new platform on Monday 5th April. Work is ongoing to update SUPrimo catalogue records to reflect the new platform. If any links in SUPrimo records are broken, please access Westlaw using our Westlaw A-Z Database record. Apologies for the inconvenience and thank you for your patience.||Westlaw UK new platform August 5th|
|Emerald Insight platform - Emerald eJournal and eBook content||
Emerald's new Emerald Insight platform (https://www.emeraldinsight.com/) goes live early July 2019. The exact date has not been confirmed. Please note that a few things won't be available straight away on the new platform: teaching notes will not be directly accessible from the site in the early stages of migration [contact Customer Support (email@example.com), who will supply you with the materials you require]; and user profile (My profile) section won't be available immediately.
NEW SITE LAUNCHES early July 2019
|SPIE Digital Library||We are experiencing a problem with Shibboleth access to SPIE Digital Library (and the journal 'Optical Engineering'). This has been reported to the publisher.||14-08-2019|
|ASME Digital Library||There is a known problem with PDF links to ASME ‘Brief Notes’ content on the ASME Digital Collection platform. ASME are aware of this issue and are working on a solution, however there is no timeframe for when this will be resolved. Please see our help guide for assistance. If you require further help, please contact the library (contact details are on this page).||17-07-2019|
|Wiley Online Library||Problems with off-campus Institutional (Shibboleth) login to Wiley Online Library, when going directly to https://onlinelibrary.wiley.com/. Wiley have advised that their expected timeframe for resolution of this issue is 28th August 2019. Please try accessing books and journals via SUPrimo library records rather than going directly to https://onlinelibrary.wiley.com/. If you require further help, please contact the library (contact details are on this page).||28-06-2019|
|American National Biography Online
|Broken 'help' links reported to publisher. Help pages available via ANB help.||13-09-2018|
Last updated 19-08-2019
|eResource (provider)||Details of problem||Date Resolved|
|Journal articles from Oxford University Press||Links to articles within Oxford journals were returning 'page not found' error. This affected linking from SUPrimo 'Articles + databases' results and via Find it@Strathclyde button from external databases. Issue is now resolved.||19-08-2019|
|Cambridge Core platform||There was a problem on the Cambridge Core platform causing an error to be displayed saying 'Sorry, an error occurred'. Cambridge have now resolved this problem.||09-08-2019|
|[Birkhauser] Building Types Online (De Gruyter)||Shibboleth (Institution) login is now working for Building Types Online.||18-07-2019|
Last updated 19-08-2019
If you require help using any of our library electronic resources, or come across any access, downtime or technical issues with these resources which are not listed on this page, please let us know at the Library Enquiry Desk.